Our Scrapbook Super Sale
| May 28, 2013
To everyone who participated in our Scrapbook Super Sale this past weekend, please accept my sincere apologies for all of the technical difficulties you experienced.
Everyone here at Anna Griffin and the people handling our website/online store in Missouri worked throughout the weekend to resolve the problems. Unfortunately the resolution did not happen quickly.
I read all of your comments and was upset by many. Our failure to deliver the sale was not my personal intent. I did not personally set out to make things unfair. We, like every business have to rely on vendors. In this case, our vendor failed, their software failed, the server failed.
We didn't cancel the sale because every update we received on Friday, we were told that the problems would be resolved within the hour. This same communication continued throughout the day. If I had known Friday, what I know now, we would have cancelled it. We did not update over the weekend, because there was no update from our vendor.
We know that the emotions you felt are driven by your passion for the brand and we appreciate that. We are taking every step to ensure that your experience is positive if we host another sale in the future.